Walmart Costumer Care

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Popular customer problems and how to solve them

Reasons customers like you called recently

“Return was sent but not showing”
“I am trying to end my Walmart prime free trial however there is only * tabs in the manag…”
“I want to change my Walmart day”
“My boyfriend is receiving unsolicited packages at his brother’s home in Minnesota. We l…”
“I received a phone call with a partial message asking about authorizing a purchase. The…”
“Problem with order placed and tried to cancel”
“Suggestion**I am reviewing products and I do not see an option to view only products th…”
“The past two shipments orders that I’ve made have gone to the wrong address and have be…”
“I want to change my account from Canadian to us”
“Fraud call from fraudulent Walmart rep”
“I’m trying to link my blink doorbell camera”
“I received a $** gift card from the Red Cross for donating blood. I attempted to transf…”
“I never received my refunds they have not shown up on my debit card ending in ****…”
“want to transfer discounted prime membership from one account to another”

Our Editor's Notes on Walmart's Phone-Based Customer Care

Walmart is an international e-commerce company headquartered in the United States. With hundreds of millions of customers all over the world, Walmart receives a lot of customer service calls each and every day.

Why Do People Call Walmart Customer Support?

People call Walmart customer support for a range of reasons, including:

  • Questions about the status of an order
  • Requests for refunds or exchanges
  • Help with updating account information
  • Questions about charges to debit, credit or gift cards
  • Technical support
  • Help with Prime membership or services
  • Addressing instances of identity theft or fraud
  • Help with Walmart gift cards

Best Practices for Calling Walmart Customer Service

While it is possible for customers to call Walmart  customer service directly, the company prefers it if you begin your query through its online system.

  • After visiting the “Contact Us” page, you can request a callback. You’ll be taken to another page in which you will be asked a series of questions regarding your concern. From there, an Walmart representative will call you to address your issue.
  • If you do decide to call Walmart directly, be aware that Walmart will send you a verification text to which you must respond before you can talk to a representative.
  • Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
  • Be prepared to take notes during the call. These can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to Walmart Customer Support?

Walmart generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: Walmart typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, Walmart may reassign your case to a higher-tier representative.

What Kind of Issues Can Walmart Customer Support Resolve?

Walmart customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and Walmart issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.

What Can't Be Resolved by Phone With Walmart?

While most issues can be resolved by phone with Walmart, there are some situations that may require a different approach:

  • An  Walmart phone representative can approve a return and send you a paid shipping label that you can use to return a product. You will still, however, have to package the item and either arrange for a pickup or bring it to a depot or business that will ship it back to Walmart. In some areas,  Walmart partners with other retail stores that can accept your return package.
  • In some instances,  Walmart may have difficulty delivering a package directly to your home. The most common reason for this is that you and your family are away during the day and cannot sign for packages. If this is the case, you may be able to arrange to have your package delivered to an  Walmart locker at a local business.
  •  Walmart uses some third-party shippers to deliver packages. If your package seems to be in limbo,  Walmart can attempt to intervene but does not have the same kind of control over the situation than it does over its own contracted delivery persons.
  • Third-party sellers use the  Walmart platform to sell products to consumers. If you made a purchase through a third-party seller, you may experience delays as Walmart customer service will urge you to work things out with the merchant, only intervening after a specific amount of time has passed.

What Can I Do If I Am Unhappy With My Call to Walmart ?

If your call to Walmart does not go well, don’t give up. You may be able to achieve a resolution that works for you.

  • Check your email after your call: You may find an email from  Walmart asking you about your customer service experience. Indicating your displeasure will often trigger a response from Walmart and an automatic escalation of your case.
  • If you didn’t take notes during your call, jot down what you remember. These details can be useful when re-contacting  Walmart.
  • Call  Walmart again. A different representative may have the skills and knowledge to understand and resolve your case.
  • Try contacting  Walmart via live chat. You may find it easier to communicate in writing. You’ll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with  Walmart.

Walmart's Best Toll-Free/800 Customer Phone Number

This is  Walmart‘s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Walmart agent. This phone number is Walmart‘s Best Phone Number because 1,820,712 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-280-4331 include Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can’t Login and other customer service issues. The Walmart call center that you call into has employees from Arizona, Washington, North Carolina, India and is open 24 hours, 7 days according to customers. In total,  Walmart has 1 phone number. It’s not always clear what is the best way to talk to  Walmart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Walmart - by phone or otherwise

While 888-280-4331 is  Walmart‘s best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell Geteveryanswer about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, t for Customer Service. If you think this information is inaccurate or know of other ways to contact Walmart please let us know so we can share with other customers.