FedEx Customer Care

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COSTUMER SERVICE

Current Wait: 1 mins (0.5s avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!

Return an Order

Refund an Order

Can't Login

Missing Delivery

Dispute a Charge

A Different Issue

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Popular customer problems and how to solve them

How Do I Update the Credit Card on File with My FedEx Account?

How Do I Send an FedEx Gift Card to Someone?

What Do I Do If My Discount Code Was Not Applied to My FedEx Order?

What Do I Do If FedEx Lost My Order?

Reasons customers like you called recently

“Received incomplete order while paid full amount during the delivery .out of 8 articles only received 5”

“My request status saying that we thumped and called yet couldn’t get past however the versatile no on constantly.”

Requested the thing and it should have 24 hour conveyance. After seven days FedEx is informing us saying thing could have lost. So I had the money in question returned. This is an issue that has happened 3 or multiple times and it isn’t great.

 

Client’s proposition: Be careful what you buy,check where it is coming from.”

“FedEx including your money for more than 4days and acquiring cash ( premium ) benefit from Bank on using client cash expecting u ask their chief for what substantial explanation it’s requiring some speculation they will commonly said we done our cycle issue with your bank basically they not markdown your money in your record on a very basic level FedEx using your money and getting cash benefit (premium) from their bank in the present progressed advancement simply two or three minutes will take to limit yet they don’t do that they used your money when you make portion second aggregate will be deducted from account when u request rebate for what legitimate explanation it’s require some investment to 5 working days since they included your money for their own benifit and making gain”

 

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is an international e-commerce company headquartered in the United States. With hundreds of millions of customers all over the world, FedEx receives a lot of customer service calls each and every day.

Why Do People Call FedEx Customer Support?

People call FedEx customer support for a range of reasons, including

  • Requests for limits or exchanges
  • Help with invigorating record information
  • Requests concerning charges to charge, credit or gift vouchers
  • Particular assistance
  • Addressing instances of identity theft or fraud
  • Inquiries concerning the situation with a request
  • Help with FedEx gift cards

Best Practices for Calling FedEx Customer Service

While it is possible for customers to call FedEx customer service directly, the company prefers it if you begin your query through its online system.

  • Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
  • In the wake of visiting the “Get in touch with Us” page, you can demand a callback. You’ll be taken to one more page in which you will be posed a progression of inquiries with respect to your anxiety. From that point, an FedEx delegate will call you to resolve your issue.
  • Assuming you in all actuality do choose to call FedEx straightforwardly, know that FedEx will send you a confirmation message to which you should answer before you can converse with a delegate.
  • Be prepared to take notes during the call. These can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to FedEx Customer Support?

FedEx generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: FedEx typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, FedEx may reassign your case to a higher-tier representative.

What Kind of Issues Can FedEx Customer Support Resolve?

FedEx customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services 

What Can't Be Resolved by Phone With FedEx?

While most issues can be resolved by phone with FedEx, there are some situations that may require a different approach:

  • An FedEx phone representative can approve a return and send you a paid shipping label that you can use to return a product. You will still, however, have to package the item and either arrange for a pickup or bring it to a depot or business that will ship it back to FedEx.
  • In some instances, FedEx may have difficulty delivering a package directly to your home. The most common reason for this is that you and your family are away during the day and cannot sign for packages. If this is the case, you may be able to arrange to have your package delivered to an FedEx locker at a local business.
  • FedEx uses some third-party shippers to deliver packages. If your package seems to be in limbo, FedEx can attempt to intervene but does not have the same kind of control over the situation than it does over its own contracted delivery persons.
  • Third-party sellers use the FedEx platform to sell products to consumers. If you made a purchase through a third-party seller, you may experience delays as FedEx customer service will urge you to work things out with the merchant, only intervening after a specific amount of time has passed.

What Can I Do If I Am Unhappy With My Call to FedEx?

If your call to FedEx does not go well, don’t give up. You may be able to achieve a resolution that works for you.

  • Check your email after your call: You may find an email from FedEx asking you about your customer service experience. Indicating your displeasure will often trigger a response from FedEx and an automatic escalation of your case.
  • If you didn’t take notes during your call, jot down what you remember. These details can be useful when re-contacting FedEx
  • Call FedEx again. A different representative may have the skills and knowledge to understand and resolve your case.
  • Try contacting FedEx via live chat. You may find it easier to communicate in writing. You’ll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with FedEx.

FedEx's Best Toll-Free/991 Customer Phone Number

This is FedEx best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL agent. This phone number is FedEx’s Best Phone Number because 1,80,712 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to  800 000 9991 include Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can’t Login and other customer service issues. The FedEx call center that you call into has employees from Arizona, Washington, North Carolina, India and is open 24 hours, 7 days according to customers. In total, FedEx has 1 phone number. It’s not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting FedEX - by phone or otherwise

While  is  800 889 9991 FedEx’s best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell  about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via cis@fedex.com for Customer Service. If you think this information is inaccurate or know of other ways to contact FedEx please let us know so we can share with other customers.