Amazon Costumer Care Telephone Number

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Current Wait: 2 mins (1m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
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Well known client issues and how to address them

Reasons customers like you called recently

“Return was sent but not showing”
“I am trying to end my amazon prime free trial however there is only * tabs in the manag…”
“I want to change my Amazon day”
“My boyfriend is receiving unsolicited packages at his brother’s home in Minnesota. We l…”
“I received a phone call with a partial message asking about authorizing a purchase. The…”
“Problem with order placed and tried to cancel”
“Suggestion**I am reviewing products and I do not see an option to view only products th…”
“The past two shipments orders that I’ve made have gone to the wrong address and have be…”
“I want to change my account from Canadian to us”
“Fraud call from fraudulent Amazon rep”
“I’m trying to link my blink doorbell camera”
“I received a $** gift card from the Red Cross for donating blood. I attempted to transf…”
“I never received my refunds they have not shown up on my debit card ending in ****…”
“want to transfer discounted prime membership from one account to another”

Our Editor's Notes on Amazon's Phone-Based Customer Care

Amazon is an international e-commerce company headquartered in the United States. With hundreds of millions of customers all over the world, Amazon receives a lot of customer service calls each and every day.

For what reason Do People Call Amazon Customer Support?

People call Amazon customer support for a range of reasons, including:

  • Inquiries concerning the situation with a request
  • Demands for discounts or trades
  • Assist with refreshing record data
  • Inquiries concerning charges to charge, credit or gift vouchers
  • Technical support
  • Help with Prime membership or services
  • Addressing instances of identity theft or fraud
  • Help with Amazon gift cards

Best Practices for Calling Amazon Customer Service

While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.

  • Subsequent to visiting the “Get in touch with Us” page, you can demand a callback. You’ll be taken to one more page in which you will be posed a progression of inquiries in regards to your anxiety. From that point, an Amazon agent will call you to resolve your issue.
  • Assuming you in all actuality do choose to call Amazon straightforwardly, know that Amazon will send you a check message to which you should answer before you can converse with an agent.
  • Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
  • Be prepared to take notes during the call. These can be helpful if you need to escalate your case.

What is People's opinion About Their Calls to Amazon Customer Support?

Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: Amazon regularly conveys a solicitation for an audit of client assistance calls and visits not long after a meeting closes. Assuming you show your disappointment, Amazon might reassign your case to a higher-level agent.

What Kind of Issues Can Amazon Customer Support Resolve?

Amazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.

What Can't Be Resolved by Phone With Amazon?

While most issues can be resolved by phone with Amazon, there are some situations that may require a different approach:

  • An Amazon telephone delegate can support a return and send you a paid transportation name that you can use to return an item. You will in any case, in any case, need to bundle the thing and either sort out for a pickup or carry it to a stop or business that will deliver it back to Amazon. In certain areas, Amazon accomplices with other retail locations that can acknowledge your bring bundle back.
  • In certain cases, Amazon might experience issues conveying a bundle straightforwardly to your home. The most widely recognized justification for this is that you and your family are away during the day and can’t finish paperwork for bundles. If so, you might have the option to orchestrate to have your bundle conveyed to an Amazon storage at a nearby business.
  • Amazon utilizes some outsider transporters to convey bundles. Assuming that your bundle is by all accounts in an in-between state, Amazon can endeavor to intercede however doesn’t have a similar sort of command over the circumstance than it does over its own contracted conveyance people.
  • Outsider venders utilize the Amazon stage to offer items to buyers. In the event that you made a buy through an outsider vender, you might encounter delays as Amazon client care will encourage you to resolve things with the trader, just interceding after a particular measure of time has elapsed.

What Can I Do If I Am Unhappy With My Call to Amazon?

If your call to Amazon does not go well, don’t give up. You may be able to achieve a resolution that works for you.

  • Check your email after your call: You may find an email from Amazon asking you about your customer service experience. Indicating your displeasure will often trigger a response from Amazon and an automatic escalation of your case.
  • If you didn’t take notes during your call, jot down what you remember. These details can be useful when re-contacting Amazon.
  • Call Amazon again. A different representative may have the skills and knowledge to understand and resolve your case.
  • Try contacting Amazon via live chat. You may find it easier to communicate in writing. You’ll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with Amazon.

Amazon's Best Toll-Free/800 Customer Phone Number

This is Amazon’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon agent. This phone number is Amazon’s Best Phone Number because 1,820,712 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-280-4331 include Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can’t Login and other customer service issues. The Amazon call center that you call into has employees from Arizona, Washington, North Carolina, India and is open 24 hours, 7 days according to customers. In total, Amazon has 1 phone number. It’s not always clear what is the best way to talk to Amazon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Amazon - by phone or otherwise

While 888-280-4331 is Amazon’s best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GeteveryAnswers about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via for Customer Service. If you think this information is inaccurate or know of other ways to contact Amazon please let us know so we can share with other customers.